Free 24/7 Support for R&R Workers

Free 24/7 Support for R&R Workers

Posted on 12 February 2021

Here at @2XM Healthcare we know the priceless difference Remote Area Nurses make to patients lives every single day. Whether caring for someone at their lowest moment, or reacting to an emergency situation, they keep the communities in which they live secure and above all healthy.

Who care's for the care givers? Who supports those essential remote area workers when the stresses and strains of work, life and importantly isolation become too much?

The CRANAplus Bush Sup­port Line is a 24/7tele­phone ser­vice offer­ing free psy­cho­log­i­cal sup­port for this crit­i­cal work­force, and their fam­i­lies. For decades, the ser­vice has been a life­line for those fac­ing per­son­al or work-relat­ed chal­lenges while deliv­er­ing essen­tial health ser­vices beyond Australia’s major cities. 

With Australia’s remote and rur­al com­mu­ni­ties reel­ing from the impact ofCOVID-19and nat­ur­al dis­as­ters includ­ing bush­fires, drought and flood­ing, the pro­vi­sion of eas­i­ly acces­si­ble, mean­ing­ful sup­port for health work­ers has nev­er been more impor­tant, says not-for-prof­it organ­i­sa­tion CRANAplus, which pro­vides the Bush Sup­port Line as part of its suite of ser­vices for the remote, iso­lat­ed and rur­al health workforce.

It’s a com­mon trait of those who work in car­ing pro­fes­sions to put oth­ers first and to car­ry on regard­less of their own feel­ings of fatigue, wor­ry or stress,” says CRANAplus Chief Exec­u­tive Offi­cer Kather­ine Isbis­ter.​But it’s also the case that health work­ers can face incred­i­bly chal­leng­ing and con­fronting sit­u­a­tions on any giv­en day — mean­ing they are more like­ly than oth­ers to need men­tal health and well­be­ing sup­port. I under­stand this from lived expe­ri­ence as a reg­is­tered nurse.”

CRANAplus recent­ly launched a new dig­i­tal cam­paign to remind Australia’s remote and rur­al health work­ers and their fam­i­lies that they don’t have to go it alone if they’re find­ing it dif­fi­cult to cope. A dig­i­tal toolk­it has been devel­oped for sup­port­ers to share, to help raise aware­ness that free, con­fi­den­tial sup­port from psy­chol­o­gists is avail­able to remote and rur­al health work­ers on1800805391.

Health care pro­fes­sion­als are just a phone call away from the help they need,” says Ms Isbis­ter.​We know that feel­ings of stress and anx­i­ety don’t just hap­pen dur­ing busi­ness hours. If you need sup­port in the mid­dle of the night, or at the week­end, our pro­fes­sion­al psy­chol­o­gists are there for you. Just call1800805391and let us make sense of what’s hap­pen­ing and offer strate­gies to improve your wellbeing.”

The Bush Sup­port Line is avail­able to any pro­fes­sion­al pro­vid­ing health care in remote or rur­al com­mu­ni­ties, includ­ing nurs­es, doc­tors, mid­wives, Abo­rig­i­nal and Tor­res Strait Islander health work­ers and prac­ti­tion­ers, para­medics, aged care work­ers, allied health pro­fes­sion­als, interns and stu­dents. It is not restrict­ed to deal­ing with work­place issues. Health work­ers and their fam­i­lies can dis­cuss feel­ings of iso­la­tion or anx­i­ety, how to adjust to a new com­mu­ni­ty, or per­son­al challenges.

We want to remind peo­ple that it’s only human to need a bit of help every now and then, regard­less of how resilient you feel you may be,” Ms Isbis­ter says.​The chal­lenges that remote and rur­al health work­ers face are very dif­fer­ent from those in larg­er region­al and urban areas, par­tic­u­lar­ly now that many are unable to trav­el or enjoy a bit of down time due to the pandemic.

We saw a sig­nif­i­cant rise in the num­ber of calls to the Bush Sup­port Line in2020, so we know there is a huge need for this ser­vice. We want to encour­age every health work­er who needs help to give us a call.”

The Bush Sup­port Line is open24 hours, sev­en days a week. The ser­vice is free of charge and callers can remain anony­mous if they choose. Call 1800805391.

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